Cisco, Aruba and Juniper are unwrapping new applications and services aimed at helping organizations safely re-open their facilities when due to the COVID-19 pandemic permits.
In Cisco’s case, the company is adding applications to its DNA Spaces mobile location services platform that uses WiFi analytics to let customers see how spaces are being used in real-time. The idea, Cisco says, is to let customers measure how many people are in a space at the same time and use that real-time data to close off buildings when they reach capacity. By being able to look at trends over time, facility managers can make smarter decisions on how to arrange offices and set appropriate cleaning schedules, Cisco says.
DNA Spaces is comprised of Cisco’s Connected Mobile Experience (CMX) wireless suite and enterprise geolocation technology purchased from July Systems in 2018. Cisco CMX is a software engine that analyzes location and other intelligence gleaned from Cisco wireless infrastructure to help deliver services to customers on their mobile devices. July technology included an enterprise-grade location platform which includes instant customer activation, data-driven behavioral insights, a contextual rules engine and APIs. The package supports any Catalyst, Aironet, or Meraki wireless access points.
DNA Spaces also provides businesses with analytics about who and what are in their physical locations along with the ability to act on those insights in real-time, Cisco said.
The platform works with multiple technologies such as Wi-Fi, Bluetooth Beacons or GPS to sense the user’s device with or without an app installed.
With DNA Spaces customers will be able to see not just which spaces like department stores, waiting rooms, cafeterias are being used and when, but also where people come from to get to those rooms, how long they stay in them, what data resources they use and where they go after they leave, Cisco says.
“The key data we can watch is how behavior changes as we allow more people back into the office over the weeks and months of a return-to-office program. In particular, we can determine if there is an occupancy load at which people start to cluster, breaking distance guidelines,” wrote Scott Harrell, senior vice president and general manager of Cisco’s Intent-based Networking Group in a blog. “If and when this happens, a company can work on reconfiguring hot-spot locations, educating employees, dialing back the number of people allowed into the office, or a combination of mitigations.”
Cisco has added a service it calls DNA Spaces Right Now that tracks new devices that enter a space when they connect to Wi-Fi. By tracking which access points are able to electronically “see” them, it can tell which part of the building they are in, Harrell stated., will offer pre-registration, automated host notification, and auto-generated visitor Wi-Fi credentials, all with zero human-to-human contact, the company stated.
Aruba’s technology partners are also looking to offer contactless thermographic solutions that measure forehead temperature of groups of people simultaneously. The offerings incorporate automated voice response and interfaces with access-control portals, Aruba stated.
“The office will become increasingly smart using Wi-Fi, Bluetooth, IoT sensors, and other capabilities that were invested in during the COVID-19 reopening phase, but then may be repurposed to provide employee experience-enhancing applications, as well as security and crisis capabilities, should any type of health or other emergency resurface,” Aruba stated.
Meanwhile, Juniper’s Mist company is also looking to ease workplace safety in the COVID-19 environment.
The company said it will offer a number of new features for its Mist access points and cloud services in conjunction with Wi-Fi- and/or Bluetooth low energy-enabled devices such as phones and badges. For example it will enable proximity tracing that lets enterprises identify and notify other employees, guests or customers that may have been in close proximity to a person who has identified as Covid-19 positive onsite.
The company will also offer a journey-mapping feature that can identify high-traffic hot zones so customers can reconfigure workspaces and deploy additional cleaning efforts to lower health risks, Juniper stated.
“By looking at the quantity of devices and locations in specific areas, enterprises can disperse or divert traffic away from congested areas with real-time, location-based alerting. They can also view trends over time to identify certain areas for proactive measures,” Juniper stated.